Refund Policy

At The Thrive Market, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind. Please review the details below:

Eligibility for Refunds:

  • To be eligible for a refund, please contact us within [number of days] days of receiving your purchase.
  • Items must be unused, in their original condition, and with all tags and packaging intact.
  • Refunds will be issued to the original payment method used for the purchase.

How to Request a Refund:

  • To request a refund, please contact our customer support team at [email address] with your order number and reason for the return.
  • Once your request is received and approved, we will provide you with instructions on how to return the item(s).

Refund Processing Time:

  • Refunds will be processed within [number of days] business days of receiving the returned item(s).
  • Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
  • We recommend using a trackable shipping service and purchasing shipping insurance for return shipments.


  • If you would like to exchange an item for a different size, color, or style, please contact us to arrange for an exchange.
  • Exchanges are subject to availability, and any price differences will be handled accordingly.

Contact Us: If you have any questions or concerns about our refund policy or need assistance with a return, please contact our customer support team.

Thank you for shopping at The Thrive Market. We appreciate your support and look forward to serving you again soon!

Effective Date: [02/28/2024]